News
October 28, 2024
Setting the Standard for Accuracy and Client Protection
A recent news article published on HRDive highlighted the settlement between TransUnion and a job applicant, raising serious concerns about the reliability of background check providers. In this case, the plaintiff seeking a delivery driver position with Chick-fil-A was denied employment due to inaccurate information reported by TransUnion. The candidate’s background check falsely identified two criminal convictions belonging to a different individual, which ultimately cost him the job opportunity. The case highlights the importance of accuracy in background screening and raises a fundamental question: How can businesses ensure their background check provider is reliable?
At Atlantic Employee Screening, we have long recognized the critical importance of accuracy and accountability in background screening. While the industry has faced scrutiny, we have implemented rigorous processes and cutting-edge technologies to safeguard our clients from the pitfalls of erroneous reporting. Our clients trust us to deliver results that are 100% accurate, ensuring that they can confidently make hiring decisions without fear of misinformation.
How We Ensure 100% Accuracy
The stakes are high when it comes to background checks. Inaccurate reports can lead to lost job opportunities for applicants and expose businesses to legal risk and reputational damage. At Atlantic Employee Screening, we have developed a comprehensive system to protect job candidates and employers from these risks.
1. Thorough Identity Verification
We implement advanced verification methods to go beyond basic name-matching. Our proprietary technology cross-references multiple identifiers, including social security numbers, driver’s license numbers, and even addresses, to ensure that our information is tied to the correct individual. This helps us eliminate the mix-up seen in the recent TransUnion case.
2. Human Oversight Paired with Technology
While automation speeds up the process, human oversight remains critical in background screening. Every report generated by Atlantic Employee Screening is reviewed by our team of experts, who meticulously examine records to ensure that no mistakes slip through the cracks. This balance of technology and human expertise sets us apart in an industry increasingly relying solely on automated solutions.
3. Responsive Customer Support
Unlike the plaintiff’s case in the TransUnion lawsuit, where repeated calls for assistance were ignored, Atlantic Employee Screening prioritizes responsive, U.S.-based customer service. Our clients can contact us with any concerns, and we resolve disputes quickly and transparently. Our commitment to timely communication ensures that any questions or issues are addressed before they become more significant problems.
4. Compliance with the FCRA
We strictly adhere to the FCRA (Fair Credit Reporting Act), which requires consumer reporting agencies to follow reasonable procedures to ensure maximum accuracy. Our internal procedures and compliance protocols meet and exceed industry standards to protect our clients and their screening candidates.
5. Proactive Error Prevention
Many errors, such as those involving criminal records, can be traced back to outdated or incomplete data. Atlantic Employee Screening continuously updates its databases and works closely with public agencies to access the most current information. This proactive approach drastically reduces the likelihood of errors and ensures that our information is reliable and up-to-date.
Protecting Our Clients and Their Reputation
Employers can face severe consequences from using an inaccurate background screening service. In addition to missing out on top talent due to false information, businesses may also face legal challenges, reputational harm, and a breakdown in trust with potential employees. We understand that hiring decisions are critical for our clients’ success, so our screening process is designed to offer the highest level of protection.
With 27 years of experience in the industry, Atlantic Employee Screening has earned its reputation as a trusted partner for businesses across various sectors. We focus on earning our clients’ business daily by delivering accurate, timely, and compliant background screening services. In a landscape where errors can have far-reaching consequences, we take pride in standing out as a company that gets it right the first time.